• We offer our customers a simple, hassle-free, Return & Exchange policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
    • You can call us on +91 9732131514/ 0343-2576050 or e-mail us at info@ …………………gmail.com within 2 days from the date of delivery IN CASE OF ANY EXCHANGE OR RETURN.
    • Please mention your order number in the subject line to help us quickly process your returns/exchanges.
    • Please mention your name, address, number, email and order id on the parcel along with particular.
    • Please ensure that the returned merchandize is unused, undamaged and is in a sale-able condition.
    • We request you to maintain the original packaging of the items to be returned.
    • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
    • The items re-packed to be sent for exchange has to be sent to our below stated address by courier with all Expenses borne by you.
    • Please do note, that exchange is allowed once per order.
    • In case of Exchange, the customer is eligible to get the same particulars/ items only.
    • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
    • In case of Exchange the customer will not be allowed to order any other product unless & until the same product as demanded by customer is not available at Store.
    • In Case of non-availibility of same product in smaller items with us customer will also be free to avail the refund as per our refund policy.
    • In Case of Refund the Customer will be Refunded only within 7-10 working days after the product is received at  Ramkrishna Library address by courier done by customer.
    • After the receipt of item(s), your request for returns/exchanges would be processed.
    • You can inform to us by calling at number +91 9732131514/ 0343-2576050 or e-mail us info@…………………………  for any exchange or refund with 48 hours after the delivery of the product is done.
    • Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.
    • If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Ramkrishna Library has erroneously sent you a wrong item (s)
    • For COD (Cash on Delivery) Transactions:
    • Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
    • Refunds will only be done in the following cases:
    • Genuine items / particular issues.
    • Packages lost in transit.
    • In case Ramkrishna Library discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
    • In case Ramkrishna Library discovers that a wrong item has been shipped to you.
    • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.
    • No refunds will be given in the following cases:
    • Incorrect or outdated delivery address.
    • Incorrect address format including any form of a PO Box address.
    • After 1 failed delivery attempts by the courier.
    • Package refused by recipient.
    • Products returned in a used or damaged condition.
    • Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

 

Addres

RAMKRISHNA LIBRARY
BENACHITY, PRANTIKA (Minibus Stand)
DURGAPUR-04
PSCHIM BARDHAMAN
PIN NO” 713204
+91 9732131514/ 9647548664
0343-2576060